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How To Spa - Frequently Asked
Questions |
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Q. Do I need to make an appointment
for services? |
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A.
Although we can sometimes accommodate "walk-ins," Life’s Little
Pleasures is set up for pre-scheduled appointments. This is
especially true if you need a specific time or prefer a certain
therapist for your services. Appointments for services and
packages can be reserved with a valid credit card number. |
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Q. How far in advance do I need to
schedule appointments? |
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A.
Though many times we are able to schedule appointments on the same
day of your call, we usually suggest scheduling a week in advance of your desired date,
or up to 2 weeks before our peak weekend/evening times. Keep in mind also that packages
and group bookings take longer to coordinate, so you'll probably
want to allow a month in advance for the best selection of times and
services. Also around holiday times, try to book as far
ahead as possible. The more advance notice given, the better
we can offer you your preferred choice of times. |
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Q. What happens if I am late for my
appointment? |
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A. If you expect to be late for
your appointment, please let us know as soon as possible so we can
make any adjustments needed to keep you and our staff on schedule.
Although we will do whatever we can to accommodate late arriving
clients, it will not always be possible for us to give a late
client their entire appointment time, especially if the client is
more than ten minutes late. Please note that the client is
responsible for payment for the
scheduled
service, not the time that was given.
In the
case of a combination package, we will generally cut the service time of the
first scheduled service to keep the other services on time. Again,
the client is responsible for payment of the scheduled services. |
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Q. What if my technician or
therapist is running late? |
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A.
Unfortunately, sometimes timing issues occur that are beyond our
control. When a service starts late due to a technician or staff
member issue, we will make every attempt to give the client the
full service. If timing issues for either party prevent this, we
will make other arrangements to reschedule the appointment or
resolve it to the client's satisfaction. |
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Q. What is your cancellation policy? |
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A. Effective
Feb 1, 2006 Life's Little Pleasures Day Spa requires a credit card
number or valid Gift Certificate number to guarantee appointments for services and
packages. In the event of a cancellation of less than 24
hours or "no-show" for any or all services, the credit card
or gift certificate on
file will be charged a half fee for all services cancelled. For
group bookings, a 50% deposit is required to secure the
appointments and the cancellation window is 72 hours. The deposit will not be refunded in the case of no-show. This policy has been established to
insure that our service providers are compensated for the time
they set aside for our clients and their guests ahead of other
clients. Without proper notice of cancellations, these service
providers are unable to rebook these appointments with other
clients or services.
Please schedule your
appointments with care and be sure to give 24 hours notice on all
cancellations or service changes. We greatly appreciate your
understanding and cooperation! |
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Q. Do I need to make a deposit to
guarantee the appointment? |
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A.
Effective
Feb 1, 2006 Life's Little Pleasures Day Spa requires a credit card
number or valid Gift Certificate number to guarantee appointments for services and
packages. In the event of a cancellation of less than 24
hours or "no-show" for any or all services, the credit card
or gift certificate on
file will be charged a half fee for all services cancelled. For
group bookings, a 50% deposit is required to secure the
appointments and will not be refunded in the case of no-show. This policy has been established to
insure that our service providers are compensated for the time
they set aside for our clients and their guests ahead of other
clients. Without proper notice of cancellations, these service
providers are unable to rebook these appointments with other
clients or services.
Please schedule your
appointments with care and be sure to give 24 hours notice on all
cancellations or service changes. We greatly appreciate your
understanding and cooperation! |
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Q. Once I see a certain therapist or
technician, am I required to see them exclusively? |
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A. No.
We encourage our customers to try working with different staff
members. Each staff member has their own personality, style and
specific areas of expertise, so it is only natural to want to find
the person or persons who best suit your specific needs. The
bottom line is that we want you to be happy with your services as
well as your service provider! |
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Q. Do I have to undress completely
for spa services? |
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A. No.
However, our staff is trained to provide each client with a high
level of comfort and privacy during their visit. Draping with
sheets and/or towels are a part of all massage, skin care and spa
services, and robes and slippers are provided to clients having
more than one massage/spa service.
Clients may also feel free to wear undergarments or bathing suits
during treatments if desired, keeping in mind that they may get
oily or wet during the treatment. Disposable undergarments
are available for spa services as well. Whatever the service,
clients should feel free to voice their concerns or preferences
throughout the treatment. |
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Q. Should I tip my therapist or
technician? |
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A. While tipping is not required or
expected, it is always appreciated by staff members. If you feel
you have received good service, you are welcome to show it by
offering a gratuity to any staff members who assisted you.
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Q. How much should I tip? |
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A. Most clients tip for spa services in
the same way that they would in a restaurant...usually at a rate
of 10 - 20%. Tip envelopes are available at our front desk for
cash tips. Gratuities may also be added to your check or credit
card and will be distributed to the appropriate staff members.
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Q. Is lunch available? |
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A. Yes.
We offer a spa lunch menu. Clients wanting to order lunch should mention it when
scheduling spa appointments.
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Q. How do you handle group bookings? |
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A. To
insure the best possible service and handling of multiple
reservations and services, all groups of three or more need to be
scheduled as far in advance as possible. Groups of three or
more will have an automatic service charge of 15% added to all
services. This includes a gratuity for all service providers and
is due to the additional time needed to coordinate appointments
and special arrangements for larger parties. A 50% deposit is required at time of scheduling to
confirm appointments. Group bookings are subject to a 72
hour cancellation window, this includes any changes to the types
of services scheduled. Final payment on the day of service
is to be made as one lump payment. |
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Q. Are any discounts available? |
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A. All
clients who provide us with their address and birthdate and email
address will receive a Birthday Discount during their birth
month each year. Also, clients who refer friends and family to LLP
will receive a Referral Bonus Discount coupon for each person
referred. (Please note, the referred client must give us your name
when they come in for their first service.) The birthday and
referral discounts are good toward any regularly priced service
over $25.
Other
discounts are available by taking advantage of our monthly
specials (posted on our website and/or at the spa), by purchasing
Combination or Service "Packages", and by
receiving our email specials. To register for the email
specials, simply fill in the
form at the bottom of this page and click “join now” |
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Q. Can you perform services on
a minor? |
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A.
Any minor under the age of
18 coming in for an appointment must have a Minor Release form
filled out and signed by a guardian. You can ask to have
this form faxed or emailed at time of appointment scheduling so
parent can sign the consent for any minor that will not be
accompanied by the guardian. We
do also offer a limited menu of services for children such as our
Mini Facial, Basic Manicure and Pedicure and half hour massage. |
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Q. Is childcare available? |
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A.
Life's Little Pleasures is pleased to offer free childcare during
certain seasonal service hours. Please contact the front
desk for the most up to date information as to when child care is
available. Arrangements for child care MUST be made at time
of appointment scheduling to ensure availability. While we do everything possible to accommodate the needs of our
clients, we are not able to offer childcare during all service
times at LLP. As such, we
ask that all clients make outside arrangements for childcare
during spa appointments where child care is not available. If this is not possible and your child
must come with you to your appointment during these times, we ask that they stay
in the treatment room with you as we are not able to supervise
little ones outside of our scheduled child care hours. For the enjoyment of all spa guests, we also ask that
children (and adults) use their "spa voice" at all times in the
spa. We
do also offer a limited menu of services for children such as our
Mini Facial, Basic Manicure and Pedicure and half hour massage.
A Minor Release form must be filled out and signed by guardian for
any services being performed an anyone under the age of 18. |
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Q. I am a cancer patient. Can
I receive a spa treatment? |
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A.
Life's Little Pleasures is happy to assist in the relief of the
stress you are currently undergoing with your treatments. It
has been found that massage therapy can be beneficial for patients
with most types of cancer. Life's Little Pleasures does
require a letter signed by your oncologist, okaying the type of
treatment you are scheduling. You will also need to fill out
LLP's own release form. Please specify the condition at time
of appointment scheduling to ensure you are scheduled with an
appropriate therapist. |
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Q. Do you allow cell phones in the
spa? |
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A. For
the enjoyment and comfort of all clients at LLP, we ask that all
cell phones and pagers be turned off in the spa and reception
areas of LLP. If an emergency arises, please keep any
conversations as quiet and brief as possible. |
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Q. Do you offer refunds on any
unused portions of a pre-paid series of services package? |
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A.
Service packages purchased may not be transferred
to pay for other services. A refund of any remaining balance can
be made within 3 business days of the package purchase minus a 5%
processing fee. Refund amount will be based on any redeemed
services being calculated at individual service values.
Packages expire 2 years from the original purchase date. |
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Q. Do you offer refunds on retail
merchandise or gift certificates? |
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A.
Like most Day Spas in the industry we do not offer refunds
on retail purchases. We do not offer refunds on gift certificate
purchases, but will gladly transfer the certificate to another
individual with the return of the original gift certificate. |
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Q. What is your gift certificate
policy? |
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A. All
Occasion & Holiday Gift Certificates can be purchased in person at
the spa or over the phone. To purchase over the phone simply
right click on one of the certificates ,
print the image, clip out the gift certificate and CALL 362-6311 to activate
it using your credit card.
Gift Certificates are valid for
1 Year, are transferable to another recipient, may be converted to
a dollar value to be used for other LLP services, are non-
refundable. Gift Certificates are to be presented at time of
services or full payment is due for services rendered at that
time. Gift Certificates require a reactivation fee if expired and
will be accepted for 6 months after expiration otherwise will be
honored at half value with reactivation fee. Life's Little
Pleasures is not responsible for lost of stolen gift certificates.
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